Support Center
We're here to help! If you have any questions, issues, or feedback about MathStep, please don't hesitate to contact us.
Contact Us
📧 Email Support
For all inquiries including general questions, technical support, privacy concerns, and bug reports
info@profilecode.codesFrequently Asked Questions
Q: How do I delete my math expression history?
A: You can delete individual entries in the History screen, or uninstall and reinstall the app to delete all data at once.
Q: Is my data stored on your servers?
A: No, all math expressions are stored locally on your device. Only the expressions you input are sent to OpenAI API for analysis.
Q: Can children under 13 use this app safely?
A: Yes, our app is designed to be safe for children. We don't collect personal information from users of any age.
Q: How do I report a bug?
A: Please email us at info@profilecode.codes with details about the issue, including your device model and app version.
Q: Will you add new features?
A: Yes! We're constantly working to improve the app. Follow our updates through the app store.
Response Time
We typically respond to emails within 24-48 hours during business days. For urgent issues, please mark your email as "URGENT" in the subject line.
Language Support
We provide support in multiple languages. Please select your preferred language from the menu above for localized support information.
Back to App
If you're having trouble with the app, try these quick solutions:
- Restart the app
- Check your internet connection
- Update to the latest version
- Uninstall and reinstall the app if problems persist